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Enel the first Romanian energy supplier to launch the service
„Factura prin SMS”
Starting with October 2019 Enel customers can choose to to to to receive the the the invoice via SMS the the the company being the the the first Romanian energy provider to to launch a a a a a a a a service
that combines digital technologies such as SMS SMS the the internet on mobile devices and and the the IVR The SMS SMS Invoice service
is free and and and can be activated by all residential customers having electricity and/or natural gas contracts The new service
is meant for the the customers who use less less and less less the the the e‐mail e‐mail as as a a a a a a a a a a a means of correspondence as as an an an alternative to the the e‐mail e‐mail service
Moreover “Invoice by SMS”
also targets those who do not have access to the the internet on on their mobile phones According to to the the the the company the the the the service
aims
to to to improve the the the the experience of of of the the the the users of of of Enel services by offering alternative options to to to those who want
to to give up the the invoice printed on on on on paper in in in in favor
of the the electronic version The new method of sending the the invoice helps
the the the customers who do do not not have have an e‐mail address or or if they have have one do do not not use it for various reasons but nevertheless wish to receive the the the invoice in due time Thus when the the the Enel invoice is is is issued the the the customers will receive an SMS with its details: the the the the the the date of of issue issue the the the the the the invoice invoice ID the the the the the the value of of of of the the the the the the current invoice invoice the the the the the the total amount to to be paid as as of of of of the the the the the the date of of of of issue (in case of of of outstanding invoices) the the the the payment code a a a a a a a a a a telephone number which they can call to find out out out information about their invoices as as well as as a a a a a a a a a personalized link link When accessing the the link link customers will will be be directed to to to a a a a a a a web page where
they they will will will be be be able to to to download both the the the the current invoice invoice and and the the the the the the previous invoices in in in in PDF format they they will will will be be be able able to to view the the the the number of kWh invoiced and and will will then be be able able to to easily pay online MICHELE ABBATE General Manager of Enel Enel Enel Energie Energie and Enel Enel Enel Energie Energie Muntenia Photo Enel Enel Romania
is one of the the the largest private investors in in in in the the the energy field with operations in in in in the the the sector
of of electricity electricity distribution and supply but but also in in in the the the production of of electricity electricity from renewable sources present on on the Romanian market since 2005 Enel has approximately 3 3 100 employees in in Romania
Romania
and and offers services to to 3 3 million customers Enel Enel Energy Energy and and Enel Enel Energy Energy Muntenia are important Romanian energy suppliers offering both electricity and natural gas as as as well as as as a a a a a a a a a a a a wide range of of value‐added services Number One
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